Jefferson City, Mo. – Attorney General Josh Hawley filed a lawsuit Wednesday against Joseph Ross, Ashley Dillard, and their companies Rough Country Rustic Furniture and Rustic Concealment Solutions.
Rough Country is an online furniture company located in Wright County, Missouri. The Attorney General’s lawsuit alleges the company and its owners used deceptive and unfair business practices in connection with the sale of furniture and home decor.
According to complaints received by the Attorney General’s Office, the company took payments for furniture and home decor but failed to provide the purchased products to consumers, or in some cases provided defective products.
Consumers were supposedly promised refunds but never received them. After consumers filed complaints against the company, its owners opened Rustic Concealment, through which they continued their unfair practices and false promises to consumers.
“My office stands firm in its commitment to protect Missouri consumers,” Hawley said. “If companies don’t deliver what they promise when they promise it, they will have to answer to the Attorney General.”
The filing of this lawsuit is the result of an investigation by the Attorney General’s Office that began in December 2017.
During the course of this investigation, the office received approximately 1100 complaints against Rough Country from consumers nationwide. At this time, it is said the company took over $450,000 from consumers without providing the products ordered.
Rough Country and its operators have indicated they are looking to fulfill their outstanding orders.