Springfield, Mo (12/1/2017)— City Utilities, was notified by PayPal, The parent company of TIO Networks of a possible data breach.

TIO Networks provides the operating systems for City Utilities Payment Kiosks and TIO mobile payment app.

TIO Networks had indicated this vulnerability has potentially impacted their customers nationwide. The information potentially at risk for City Utilities customers is limited to customer account information including name, address, phone number, utility billing account, bank checking account, and check routing number. Based on its investigation to date, PayPal has not uncovered evidence of City Utilities’ customers’ credit or debit card, or other personally identifiable information having been compromised.

CU has identified approximately 9,000 customers who have used the payment kiosks or mobile app. The company will be contacting those customers by direct mail. TIO Networks will be providing credit monitoring to those customers whose personally identifiable information may have been compromised.

“The personal information of customers is not something we will place at risk,” said Scott Miller, General Manager, City Utilities of Springfield. “The ability to securely interact with the utility, or any business, is absolutely necessary. We apologize to our customers that are impacted by this situation and regret the inconvenience.”

Prior to the notification, CU was in the process of moving to another provider for the kiosk systems. New, secure payment kiosks are expected to be in operation at City Utilities by early 2018. Until that time, customers may pay utility bills in person at 301 E. Central, by mail or by phone, and at approved payment locations. The CU website is also available to accept payments, and provides additional information on payment methods and updates as available regarding the TIO Networks breach.

(Edited Media Release)